Terms and Conditions

Effective Date: December 30, 2024

These Terms and Conditions ("Agreement") govern the use of services provided by [Your Pet Waste Removal Business Name] ("we," "our," "the Company") to our customers ("you," "your"). By booking or using our pet waste removal services, you agree to abide by the terms set forth in this Agreement.

1. Services Provided

[Your Pet Waste Removal Business Name] offers professional pet waste removal services, which include the following:

• Pet Waste Pickup: We provide scheduled services to remove pet waste from your yard, lawn, or other designated areas.

• Cleaning & Disinfecting: In some cases, additional services may include the cleaning or disinfecting of outdoor spaces (subject to specific arrangements).

• Custom Services: Any other additional services as may be requested and agreed upon.

2. Booking and Service Schedule

• Scheduling Services: You can schedule services via our website, over the phone, or by email. We will confirm your booking via email or SMS.

• Service Times: We will make every reasonable effort to arrive during the scheduled time window, but please be aware that factors beyond our control (e.g., weather, traffic) may affect timing.

• Access to Property: You agree to ensure that our staff has access to the designated areas for service. If the area is locked or inaccessible, we may not be able to complete the service.

3. Payment Terms

• Pricing: Our pricing for pet waste removal services is based on the frequency of service and the size of your property. The full pricing details will be provided at the time of booking.

• Payment Methods: We accept payment through credit cards, debit cards, or other payment methods specified on our website. Payment is due at the time of service or as otherwise agreed.

• Late Payments: If payment is not made within [X] days of the service, we reserve the right to charge a late fee or suspend future services until payment is received.

• Refunds: Refunds are generally not provided for services rendered. However, if there is a problem with the service, please contact us, and we will work with you to resolve the issue.

4. Cancellations and Rescheduling

• Customer Cancellations: You may cancel or reschedule your service by notifying us at least [24-48 hours] before the scheduled service time. Cancellations or rescheduling within [24-48 hours] of the appointment may be subject to a cancellation fee.

• Company Cancellations: We reserve the right to cancel or reschedule services due to weather conditions, staffing issues, or other unforeseen circumstances. In such cases, we will notify you as soon as possible and work with you to reschedule.

5. Customer Responsibilities

• Property Accessibility: You are responsible for ensuring that our staff can access the areas where pet waste needs to be removed. This includes unlocking gates or removing any obstacles that may prevent access.

• Pet Safety: You are responsible for ensuring that pets are safely contained or away from the area where our staff will be working.

• Accurate Information: You agree to provide accurate and complete information about your property and pets. We are not liable for any issues that arise from inaccurate or incomplete information.

6. Liability

• Service Warranty: We strive to deliver high-quality pet waste removal services. However, we do not guarantee complete removal of all pet waste, especially in cases where waste is buried, hidden, or in inaccessible areas.

• Property Damage: While we take care to avoid any damage to your property, we are not liable for any incidental or accidental damage that may occur during the course of service, such as damage to landscaping, fences, or structures, unless caused by negligence or willful misconduct by our employees.

• Indemnification: You agree to indemnify and hold [Your Pet Waste Removal Business Name] harmless from any claims, damages, or liabilities arising from your failure to comply with these terms or your failure to provide accurate information.

7. Privacy and Data Protection

• We are committed to protecting your privacy. Please refer to our [Privacy Policy] for details on how we collect, use, and protect your personal information.

8. Termination of Service

• By You: You may terminate our services at any time by providing notice in writing or through our customer service channels.

• By Us: We reserve the right to terminate or suspend services at any time, if you violate these terms or fail to make payments within a reasonable time frame.

9. Force Majeure

We are not responsible for any delays or failure to perform our obligations under this Agreement due to circumstances beyond our control, including but not limited to severe weather, acts of nature, strikes, or other events outside our reasonable control.

10. Amendments to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on our website, and the updated terms will become effective immediately upon posting. Your continued use of our services after such changes constitutes your acceptance of the updated Terms and Conditions.

11. Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of [Your State/Country]. Any disputes arising out of or in connection with these Terms shall be resolved through [arbitration/mediation] or in the courts of [Your Jurisdiction], as appropriate.

12. Contact Information

For any questions or concerns regarding these Terms and Conditions, or if you wish to discuss or dispute any charges or services, please contact us at:

Pawstar Scoopers
Email: info@pawstarscoopers.com
Phone: 661