This page hopes to answer the frequently asked questions our customers have. If you do not find the answer you are looking for, please feel free to call or email us and we will get back to you shortly.
Frequently asked questions
Yes! We are perfectly fine with friendly, non-aggressive dogs in the yard while we are working. We have treats for our furry friends too, which we give at each visit with the owner's permission. Any aggressive or guard dogs will need to be inside while we clean in order to keep our team members safe. In the incident that they are not inside during our scheduled visit, your cleaning session will be skipped that day.
No, you will not need to be present while we come to clean your yard. We simply ask that you provide us with access to your backyard through the side gate. If a code or lockbox is needed, you will need to provide that information for us. We will not access the yard by entering your home for the safety of our workers.
You will receive a text message about 60 minutes before we arrive letting you know that we are on our way. A typical job takes no more than 30 minutes to complete. After the job is completed, you will receive a text message with a photo of your gate locked and secured to ensure the safety of your pets.
